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How long will it take to get my ADSL2+ connected?
If you already have your ADSL2+ Connection Box installed we’ll normally connect you within 2-7 business days. This means you’ll mostly likely receive your modem before your service is activated.
If you live in an ADSL2+ service area and need ADSL2+ Co equipment installed then you’ll need an ADSL2+ Co installation appointment. You’ll need to schedule an appointment after you join Thorn Broadband. ADSL2+ Co will then send an ADSL2+ technician to undertake the work. It may take at least a few weeks to get your service activated due to factors such as the demand for ADSL2+ work in your area and ADSL2+ Co workforce availability.
Once your ADSL2+ Co installation has completed, we’ll send you an SMS normally within 2-7 business days to let you know that your ADSL2+ service is ready to use. Please wait for an SMS from us letting you know that your ADSL+ service is activated and ready to use before plugging in your modem.
Note that these are usual timeframes only, we may be able to get you online sooner or your order may take a little longer than anticipated.
Can I keep my existing telephone number?
Yes, in most cases we can bring your existing telephone number over to the ADSL2+. We understand that moving to a new network isn’t always easy so our technical gurus use a process called LNP (Local Number Portability in full) to remove the hassle. Just call our friendly Sales Team on 1300 735 650 to discuss further.
What speeds might I get with Thorn Broadband on the ADSL2+?
A Thorn Broadband on the ADSL2+ service offers speeds up to 12Mbps download line speeds into the home and 1 Mbps upload speeds from the home. A Thorn Broadband on the ADSL2+ service with Speed Boost offers up to 100Mbps download line speeds into the home and 40 Mbps upload speeds from the home.
Actual speeds vary due to a number of factors such as your ADSL2+ connection type, your equipment and software and Internet traffic. Devices connected by Wi-Fi may also experience slower speeds than those connected by Ethernet cable.
Do I need a phone line to get ADSL2+?
No, you don’t need a phone line to get a ADSL2+. In fact, the ADSL2+ will replace your or take over your existing telephone line.
Enter your full landline number including area code (02, 03, 07 or 08) followed by your 8 digit landline number